14-day satisfaction guarantee
If you are not satisfied with our service, you may request a refund of any fees paid to US Auto Insurance within 14 days. Just reach out and we will make it right.
1. What this policy covers
This Refund Policy applies to service fees, if any, that you pay directly to US Auto Insurance for the assistance we provide in comparing coverage and connecting you with carriers. If you are not satisfied with that service, you may request a full refund of those fees within 14 days of the date they were paid.
3. How to request a refund
To request a refund under our 14-day guarantee, contact us with your name, phone number, and a brief note about your request:
- Email services@insuranceseervices.com
- Call (863) 264-1402, Monday to Saturday, 8am to 8pm
We may ask for basic details to verify your request and locate your record.
4. Processing time
Once your refund is approved, we process eligible refunds to your original payment method. Please allow a reasonable number of business days for the refund to appear, as timing can depend on your bank or card provider.
5. Exclusions
Refunds may not be available where:
- The 14-day window has passed
- The request involves premiums paid to a carrier rather than fees paid to US Auto Insurance
- The request results from inaccurate or incomplete information provided at the time of the quote
- Applicable law or a carrier's terms provide otherwise
6. Canceling a policy
If you wish to cancel an insurance policy you purchased, you generally do so through the issuing carrier or your agent. Cancellation may affect your coverage and any premium refund, which the carrier calculates according to its terms and your state's rules. We are happy to point you in the right direction.
7. Changes to this policy
We may update this Refund Policy from time to time. When we do, we will revise the effective date above. The policy in effect at the time of your payment applies to that transaction.